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Contact us

We always enjoy hearing from our customers and partners. If you would like to get in touch either fill out a form below or get in touch directly with your local facility by clicking one of our options below and a member of our team will help you.

We aim to provide the best services for our customers through the delivery of our vision, mission and strategic aims. The Customer Charter outlines our customer care standards; what you can expect from us and what we expect from you.

ANGUSalive welcomes and values feedback from our customers so we know how well we are doing and what we can do to improve. The following information outlines how you can share your compliments or comments with us or how to make a complaint.

COMPLIMENT: Leave a Compliment

Complete our short survey to tell us about a visit to one of our venues, if you have received a good service or a member of our team has made a special effort for you/gone the extra mile.

COMMENT: Leave a Comment

Complete our short survey to give us feedback that will help us improve or change the way we do things.

COMPLAINT: Make a Complaint

The focus of our complaints procedure is for complaints to be resolved at the initial point of contact.

If this has not been possible, please use our online form to let us know if:

  • we have not provided the standards stated or expected
  • a member of our team has been rude or unhelpful
  • we have not followed our policies or procedures

ANGUSalive has a two-stage complaints process:

Stage 1 (known as Service Resolution): We will try to resolve your complaint within five working days. If you are unhappy with the response, you can ask us to consider your complaint at stage two.

Stage 2 (known as Investigation Stage): This is for issues that have not been resolved at Stage 1 or those that are more complex. We will look into your complaint in more detail and give you a full response as soon as possible and within no more than 20 working days, unless there is clearly a good reason for needing more time. If this is the case, we will let you know. If required, we will discuss your complaint with you to understand why you are dissatisfied and what outcome you are looking for. Once you have the final response from us, if you are dissatisfied with our decision or the way we dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to consider the matter.

    Your information will never be passed on to third parties.

    ANGUSalive is the ‘Data Controller’ of the personal data you provide to us. Please refer to our Privacy Policy for further information.

    *Fields Required

      Please note we aim to give you a response within 48 hours and we won't be able to provide a response over a weekend.

      Your information will never be passed on to third parties.

      ANGUSalive is the ‘Data Controller’ of the personal data you provide to us. Please refer to our Privacy Policy for further information.

      *Fields Required

        This form is for cancelling or freezing all members on your membership. If you wish to change your membership or remove individuals, please contact your local sports centre for this service.

        Cancellation or Freeze
        Do you wish to cancel or freeze your contract?

        Is this an extension of a Freeze *
        Please tick the box if you are extending the freeze on your contract?

        Please enter your membership number. Please note that any changes will not be applied unless this information is correct. You can find your membership number by clicking on the QR code (top right) in the ANGUSalive app or by looking at the bank reference number on your bank statement.

        We are sorry you have decided to leave us. If you are on a 'One Year Monthly Direct Debit' membership you are contracted to pay for 12 consecutive months. If you are on a rolling membership or any other agreement you have agreed to pay at least one direct debit payment and the cancellation terms are one FULL month notice period. Please refer to the terms and conditions for further information to avoid unnecessary charges.

        Head Office

        Our postal address is  ANGUSalive Head Office, 50-56 West High Street, Forfar, Angus, DD8 1BA or call us on the number below and member of the team will assist you.

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