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Contact us

We always enjoy hearing from our customers and partners. If you would like to get in touch either fill out a form below or get in touch directly with your local facility by clicking one of our options below and a member of our team will help you.

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Compliments, Comments & Complaints

We aim to provide the best services for our customers through the delivery of our vision, mission and strategic aims. The Customer Charter outlines our customer care standards; what you can expect from us and what we expect from you.

ANGUSalive welcomes and values feedback from our customers so we know how well we are doing and what we can do to improve.

Give us your feedback!

Press Enquiries



    Please note we aim to give you a response within 48 hours and we won't be able to provide a response over a weekend.

    Your information will never be passed on to third parties.

    ANGUSalive is the ‘Data Controller’ of the personal data you provide to us. Please refer to our Privacy Policy for further information.

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    bACTIVE Cancellation Form

    Should you experience any errors when submitting this form, please email bactive@angusalive.scot

      This form is for cancelling or freezing all members on your membership. If you wish to change your membership or remove individuals, please contact your local sports centre for this service.

      Cancellation or Freeze
      Do you wish to cancel or freeze your contract?

      Is this an extension of a Freeze *
      Please tick the box if you are extending the freeze on your contract?

      Is this to cancel your elevate bolt on only?

      Please enter your membership number. Please note that any changes will not be applied unless this information is correct. You can find your membership number by clicking on the QR code (top right) in the ANGUSalive app or by looking at the bank reference number on your bank statement.

      We are sorry you have decided to leave us. If you are on a 'One Year Monthly Direct Debit' membership you are contracted to pay for 12 consecutive months. If you are on a rolling membership or any other agreement you have agreed to pay at least one direct debit payment and the cancellation terms are one FULL month notice period. Please refer to the terms and conditions for further information to avoid unnecessary charges.

      Head Office

      Our postal address is  ANGUSalive Head Office, 50-56 West High Street, Forfar, Angus, DD8 1BA or call us on the number below and member of the team will assist you.

      01307 492600
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